Due to the nature of our business, we try to be as hygienically skeptical as much as possible therefore we DO NOT accept any items that have been tampered with, such as broken bundle ties, worn, washed, combed, etc. If items appear as mentioned all orders will be automatically voided. To process your returns please email rawwondershair@gmail.com or contact us at 732-708-3047 within 3 business days of delivery.