Frequently Asked Questions

 

Can this hair be re-used? 

Yes  hair can be reused, due to the natural state we require you to place it in a freezer  for approximately an hour and a half to get the desired texture

 

Can this hair be bleached?

Yes, most of our hair can be raised the highest #630 Russian blonde

 

Can hair reverse back to its natural state?

Yes, ONLY by a professional colorist

 

How many bundles complete a full head?

Our bundles are very thick, we suggest 2 1/2 to 3 bundles to complete a full head

 

Is this hair Pre-Dyed?

No, all of our hair comes with their natural color and uniqueness

 

What type of Closures does Raw Wonders sell?

See "Shop" tab for variety

 

What's the highest temperature can Raw Wonders Hair take?

We suggest that the highest temperature applied to this hair is 370 degrees. Due to hairs natural state, it might be damaged

 

What types of shampoo and conditioners should be used to wash this hair?

We only recommend Tresseme, Whole Blend, and OGX products 

 

How often should hair be washed?

Hair does not need to be washed every night, we recommend that washing hair every two weeks would keep the hair in its original states

 

Does this hair get frizzy?

No ALL of our hair cuticles are facing one direction which reduces frizz ( use a silky hair tie at nights)

 

Does Raw Wonders Hair get dry?

No, once hair is washed and is maintained with recommended products hair should appear in its natural states

 

Does Raw wonders hair get affected by salt water from the ocean?

No, however, we recommend that salt water is washed out for hair to fall back to its natural state.

 

SHIPPING

Products are shipped approximately a day after orders are processed. Customers will receive a notification via email once orders are shipped. The approximate time for domestic  deliveries varies from 2- 5 business days; on the other hand, international shipments will take 5-10 business days of delivery. During holidays and inclement weather deliveries may take longer than promised time. All customers will be notified of any delays. We are NOT responsible for any packages with a status of delivered. For international shipments all orders are subject to additional fees.

RETURN POLICY

Your satisfaction is our goal. We will gladly accept returns on all eligible products (Altered Packaging or Product, Worn, or Damaged items are not eligible for return). 

A return handling fee will be applied for all products returned for a refund. Once your item is returned, you have two choices: 

Store Credit - $0 fee if you return your item for store credit to be used for a future order(s).
Return for Refund: Handling Fee - $5 for items $100 or less. $10 if your items over $100. $25 for all transactions over $300. 
We will process your refund within 3 business days from receiving your return. Please keep in mind your bank may have a delay in processing your credit back to your account.

 

HOW TO RETURN

Repackage your item(s) as received from the manufacturer and include the completed Return Form (included on the reverse of packing slip or click to print). Within 30 days please mail to:

RAW WONDERS HAIR
450 Lexington Ave. #3883
New York, NY 10163

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